Good luck, if your docks are under warranty, get them replaced with the new ones. I've been a Dell tech for various government agencies for nearly 28 years. My director is seriously considering a switch to Lenovo total solutions and I might just go with him on it, except I don't like their products. One hand doesn't know what the other is doing. Then I went into the BIOS and found "Turn off warnings about low power supplies on POST!" Now the older docks work perfectly with two Precisions with older docks!!! GO FIGURE!!!! Dell has gotten so huge that it's become a detriment to their own good. I have 2 Dell Precision workstations and initially they didn't work. So by accepting back all my returns and releasing an updated dock, Dell has indirectly admitted fault for their docks not being compatible with the Latitude 3310's. When I found another yet DEAD dock, I called it in to tech support and guess what- they sent me a WD19TBS. The Dell parts specialist can't figure out how to return a "replacement" from the orignal order! And that's almost 2 months down the road. It wasn't until I got to number 6 that a tech savvy rep informed me (on the sly) that the Latitudes would NEVER work with the W19TB's! I contacted my sales rep, and a month and a half later, I managed to get 15 docks replaced but three of the DOA's that were replacements for the originals are still sitting on my shelf. I recently ordered 18 Latitude laptops including the "new" WD19TB docks. If your situation with regard to use of attached USB devices is well controlled, then this may be an option for you. If you choose to try this do consider that this removes a level of security checking of attached UBS devices. A word of warning, this is not an ideal solution and should probably be regarded as more of a workaround. On saving this the ports immediately started working again. Given that I am the only user for my machine and the only one that plugs external devices in to it I chose to change the profile to 'no security'. There are a number of security profiles you can use for attached USB devices. Go to the security settings in the laptop BIOS for the dock. What I did find that worked is the following. Sadly the driver uninstall/update path did not work for me. The ports would still provide power to any attached devices. In looking more deeply I also found that this was a data issue only. Noticed this because an external HDD I had attached (and previously was working) stopped showing up in Windows Explorer. The conspiracy theorist in me says that is because the TB16 is not very stable and they are aware and are trying to minimize the footprint of those docks.Īs for many others, having been working fine for several years the USB ports on my TB16 recently stopped working with my XPS 13 9350. In my opinion, they aren't ordered as often because of the roadblocks Dell has put in place to not order them. I was told that the TB enabled machines are not ordered as often as most customers don't need the "higher end". There is a way to do it that we eventually figured out, but its hidden. She couldn't even figure out how to make the fully configured (special order) 7790 into a TB laptop. I've taken this up with my AE at Dell because I couldn't even figure out how to order a TB enabled laptop without contacting her. The last one I ordered still hasn't arrived yet and will be about a month since I ordered it until it arrives (hopefully). I can ONLY order a Thunderbolt enabled laptop as a special order. Guess how many of those are Thunderbolt enabled. On my Premier site, there are roughly at least a dozen "fast ship" configurations of 7790s. Another issue I have is the shift on Dell's part to making Thunderbolt-enabled Latitudes harder to come by. I haven't had those specific issues, but I have had issues with attached monitors glitching out and plugging in certain USB devices causing blue screens. Is there some way to completely get rid of anything and everything regarding "Thunderbolt Security" and just have whatever any plugs in work all on its own? This is such a huge pain. I want to plug in a mouse and keyboard and have them just work like they have on every other dock in the history of mankind up until now.Īs I'm typing this, the laptop next to me is making the found hardware, lost hardware sound over and over. I can't deploy laptops like this out to my users or I'll have a mob at my desk. They then sometimes work and sometimes don't. This usually leads to a notification that says something like "Device was approved during boot but is not on the approved list". I have gone into BIOS and set the Thunderbolt setting to No Security as I don't want anyone to have to approve anything. They will work for a few seconds, then stop, then sometimes start again, then stop. We have lots of people where their USB and NIC ports just stop working all of a sudden. We have these TB16 docks that have suddenly become a huge pain in the butt.
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